3.1 7-Day Freshness Return Window
If you receive the wrong product, or if the packaging arrives damaged or compromised, you may request an exchange or refund within 7 days of delivery. To qualify for a return, the food bag, pouch, or can must remain completely sealed, unopened, and in its original packaging.
3.2 Hygiene & Safety Exclusions
To maintain the highest health and safety standards for the entire animal community, we cannot accept returns or exchanges on any pet food items that have been opened, unsealed, or partially consumed.
3.3 Refund Processing
Once your return item is received and passes inspection at our central quality hub, refunds are credited back to your original payment method or issued as store credit within 7-10 business days. Return shipping costs for error-free orders are the responsibility of the customer.